March 31, 2023
In this paragraph, we will give you information on, which personal data about you we collect and for what purpose. We collect and manage data about you in compliance with data protection law, such as the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Autobutler is the data controller for your personal data that we collect. The data we collect is necessary, in order to give you access to and to be able to offer you this Service, to fulfill your requests, to optimise the webpage and to be able to market our own and our collaborators’ products and services towards you.
The provider of the Service and data controller for managing your personal data is:
CVR no.: 32 89 17 99
Tel.: +45 77 343 221
Email: [email protected]
Individuals in the UK may contact Autobutler's UK representative for all requests regarding data protection:
tel: 020 7031 6900
We are not responsible for personal data that you choose to upload to the Service or for that information included in your communication with garages and other third parties.
The information that you upload via the Service or other passes on to garage etc., becomes the responsibility of the garage.
Which information do we collect about you, at what purpose and on which legal basis?
When you visit autobutler.co.uk, we may automatically collect data about you and your use of the website autobutler.co.uk. This is e.g. data about what type of browser you use and information about your computer, your IP address and information about how you use the website, which pages you visit and what links you click, your traffic to and from the Service, referral URL addresses, ad data, standard weblog information and data collected via cookies, web beacons and technologies alike etc. The purpose is to optimise the user experience and autobutler.co.uk’s functionality as well as make targeted marketing. This handling of data is necessary for us to be able to attend to our interests in improving autobutler.co.uk as well as show you relevant offers. The legal basis for this data processing is our legitimate interest pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point F (for functionality cookies) and the consent you have given pursuant to Point A (for other cookies for statistics and marketing) of Paragraph 1.
** When you receive emails**. Autobutler uses an external service provider for sending service messages. We record sent, delivered, opened, clicked, click-to-open rate, converted, unsubscribed, marked-as-spam, failed delivery, bounced, suppressed as well as which type of device and operating system the email is opened from. The purpose is to ensure that users receive relevant information about their task at Autobutler. The legal basis for this data processing is The General Data Protection Regulation (GDPR) Article 6, in particular Point F, including Autobutler's legitimate interest in ensuring that users receive relevant information about their task. Autobutler deletes the underlying data after 6 months.
When you sign up for direct marketing, we collect data about your name, phone number and email address and we register that you have asked us to send you marketing material from us and our collaborators. The purpose of this is to meet your request and to be able to attend to our interests in delivering marketing for you. The legal basis for this data processing is the consent you have given pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point A of Paragraph 1.
At any time, you have the right to retract consent. If you retract your consent, we keep track of this in our “unsubscribe-list” to avoid sending you marketing material. The legal basis for this data processing is that it is necessary to comply with legal obligations which we are subject to, i.e. marketing law, which require us not to send marketing material to individuals who have objected to receiving such marketing pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point C of Paragraph 1. We cannot make sure you will not receive marketing from us without processing your personal data.
When you sign up to receive an insurance check, we collect data about your name and address, phone number, email address, as well as information about your housing, car(s) and current insurance provider, and we register that you have asked to receive an insurance check. In this connection, we will also transfer your data to our insurance partner. The purpose of this is to meet your request and to be able to provide the insurance check and potentially book a meeting with our insurance partner. The legal basis for this data processing is the consent you have given pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point A of Paragraph 1.
When setting up a profile on the Service, we ask you to inform us about a number of key data points, including your name, email and phone number. You can choose to add further data to your profile about your vehicle, including information about model, brand, data about usage and registration number. We need this information to be able to give you access to the Service and offer you the services connected to the Service, including and to be able to convey contact to garages, that will give you quotes for car repairs etc. in accordance with your request. The legal basis for this data processing is necessary to perform our contract with you pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point B of Paragraph 1.
Via the Service, you have the opportunity to upload your own material in the form of documents, e.g. MOT reports, invoices, pictures, etc. You are responsible to any materials that you upload and choose to share with others.
When you request quotes for a repair of your vehicle, data about your car’s registration number as well as the job you are requesting quotes for, are made accessible for the affiliated garages, so that they can assess the job and possibly make a quote for it. Your contact information is only passed on to the garage, after you accept a specifc quote. The garage will hereafter be able to contact you via the email and phone number given by you. The legal basis for this data processing is necessary to perform our contract with you pursuant to The General Data Protection Regulation (GDPR) Article 6, in particular Point B of Paragraph 1.
When you write a review of a garage, we share the review with the garage. The garage can see a timestamp of your review, your full review and eventual comments, information about your car model, make and year, the first name you have provided in your User Profile, first letter in the surname your have provided in your User Profile and the reference number associated with your job.
We publish your review and comments on autobutler.co.uk, in emails, on external websites like the garages own sites and online search engines with information about your car model, make and year, the first name you have provided in your User Profile, first letter in the surname your have provided in your User Profile and a time stamp for the review.
When you communicate with us, including via email or telephone, we collect the information you choose to give us and the advice or assistance that you want. The purpose is to communicate with you and according to your requests. The legal basis for this data processing is The General Data Protection Regulation (GDPR) Article 6, in particular Point F, including our legitimate interests in contacting you and/or answering your inquiry. When you communicate with us by telephone, the conversation may be recorded and stored if you have previously given your consent. The purpose is to document the content of the conversation and any agreements made during the telephone conversation. The legal basis for the processing is your consent, cf. The General Data Protection Regulation (GDPR) Article 6, in particular Point A.
If you fail to provide your data
If you choose not to provide the personal data we request, we may not be able to give you access to or be able to offer you the Services you requested.
Disclosure of your data
We only disclose your personal data with other data controllers to the extent it is described in our current terms. Besides this, no disclosure of personal data will occur without your explicit consent, unless we are obligated to do this, by law or any legal obligation resting on us, or it is necessary to a legal demand to be settled, made valid or be defended.
Furthermore, we receive or collect data about you and your vehicle from third parties and add these to our user information. This information can include data from car information pages with regard to vehicle specifications, public authorities and organisations such as the Ministry of Transport and the Driver and Vehicle Licensing Agency (DVLA), any additional contact information and information about you from other sources. The data on your vehicle is used to inform and call you in for any expected, upcoming repairs.
The information can be left in the hands of external collaborators, who are processing the information on our behalf (data processors). We use data processors for among other things technical operations, maintenance and improvements of the Service, sending our newsletters as well as targeted marketing materials. These companies follow our instructions and they handle data that we are data controllers for. The data processors cannot use this data for other purposes other than fulfilling the agreement with us and they are subject to confidentiality in this regard. We have written data processing agreements with all data processors, who process personal data on our behalf.
The companies in question have made the necessary technical and organisational security arrangements against the information being accidentally or illegally destroyed, lost or damaged, as well as becoming the knowledge of, misused by or is in any other way treated in conflict with The General Data Protection Regulation (GDPR) or in conflict with our instructions by any unauthorized persons.
With the aim to create transparency about the processing of your information, we must, as a data controller, inform you about your rights.
Right to access
At any time, you have the right to request access to your personal data, including which categories of information we have registered about you, which purpose the handling serves, categories of recipients of information etc. You have the right to get a copy of the personal data about you that we handle, and can extract an overview by logging into https://www.autobutler.co.uk/profile, and extracting it as a zip file. If you have other questions or would like more insight, you must send a written request to [email protected]. You may be requested to provide additional documentation to confirm your identity.
Right to rectification
You have the right to have any incorrect personal data about you rectified. If you become aware of any mistakes in the information that we have registered about you, we encourage you to make a written request to us, so that the information can be corrected. If you wish to exercise this right please email us: [email protected]
Right to be deleted
In some instances, you have to write to have all or some of your personal data deleted by us, e.g. if you retract a consent, and we are without any other legal basis for continuing the data processing. To the extent that a continued processing of your data is necessary, e.g. so that we comply with our legal obligations or for a legal demand to be determined, made valid or be defended, we are not obligated to delete your personal data.
Right to limit the processing to storage
In some instances, you have the right to have the processing of your personal data limited to storage only , e.g. if you believe that the information we have about you is not correct.
Right to object
At any time, you have the right to object to our processing of your personal data, with regard to direct marketing, including the profiling made to be able to target our direct marketing.
Furthermore, you have the right to, at any time, for reasons regarding your personal situation, object to the processing of your personal data, that we make based on our legitimate interests.
Right to retract consent
At any time, you have the right to retract consent given to us for processing your personal data.
Right to data portability
You have the right to obtain and reuse certain personal data for your own purposes in different companies (which are separate data controllers). This only applies to personal data which you have provided to us, which we process with your consent or for the purpose of performing the contract. In this case, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format or (where technically possible) directly to another data controller.
Right to complain
At any time, you have the right to complain to the Datatilsynet about our processing of your personal data. A complaint can be sent by e-mail to [email protected] or via the phone on +45 33 19 32 00.
For individuals based in the UK, you have the right to complain to the UK Information Commissioner's Office (ICO) about our processing of your personal data. For more information on how to make a complaint, you can visit the ICO's website: https://ico.org.uk/make-a-complaint/.
If you wish to make use of one or more of your rights, please contact us at [email protected]. However, we do reserve the right to deny requests that are unfounded or excessive, especially if they are repeated, and we can also condition the reply with a fair fee.
Data collected in connection with your signup for direct marketing will be deleted, when your consent for direct marketing is retracted or 2 years after we made the last contact (whichever comes first). In case you have retracted your consent to direct marketing we keep your data in our unsubscribe-list.
Data included in your profile will automatically be deleted, when you delete your profile or if you haven't logged into your user profile in 5 years and if you do not log in within a month after we notify you, via the informed email address, that we intend to delete your profile. Messages on fora etc. will however still be available after deleting your profile.
Deleting your profile
You can at any time delete your profile and/or the information and material uploaded by you on the Service. When deleting your profile, please note that any messages on forums or notifications sent to other users will still be available for the recipients and that these messages and notifications will not be deleted. If your profile is inactive for more than 6 months or if you violate Our terms and conditions, we reserve the right to delete or deactivate your profile and the information and material completely or partly uploaded by you.
We also reserve the right, without notice, to stop providing the Service and delete your profile in this case.
Deleting your personal data
You have the right to be forgotten and all personal information held by Autobutler deleted. If you wish to exercise this right please log on your profile and go to "My profile" and chose "Close my account".
If you have further questions you can send an email to [email protected].