We help you get price quotes and compare prices for your next visit to the garage. To be able to receive price quotes, you must have a personal user profile at Autobutler. Once you have created your user profile and described the desired job, you will receive price quotes from garages in the postcode/area you have specified.
We have made it easy for you to read other car owners’ reviews of garages at Autobutler. We want to create transparency and trust in the garages, and therefore give car owners the opportunity to share their experiences of their most recent garage visits. Over 200,000 car owners have already rated the garages at Autobutler with up to 5 stars.
The garages know that car owners avoid garages with poor ratings. To ensure good reviews, the individual garages have a great interest in providing a good garage experience.
Who writes the garage reviews?
The reviews are written exclusively by car owners who had a garage visit brokered via Autobutler. Therefore, it is not possible to rate a garage without an actual transaction having taken place between the garage and the car owner.
When can I write a review?
To be able to rate a garage, you must have a user profile on Autobutler and order a service or a repair at a garage via Autobutler. You can write your review when the garage has reported the job as completed to Autobutler.
How do I get a user profile?
When you create a job via Autobutler, you are automatically prompted to create a user profile. You will be assigned an "AB reference number" when you create your job and user profile. The "AB reference number" is used by both Autobutler and the garage in connection with your job and use of the service.
Why do I need a user profile on Autobutler to write a review?
Reviews must be based on real experiences. Therefore, we require you to have a user profile and to have had a real buying or service experience with the garage before you can review the garage via Autobutler. With a user profile, it is also possible for Autobutler to get in touch with you if there is a problem that we can solve, and you have the opportunity to view and change your review.
What can I review?
You can rate the garage from 1-5 stars overall, and rate the specifics of the work – location – service – price – dialogue and appearance from 1-5 stars.
You can also write a comment along with your rating of your experience with the garage.
You are not obliged to give the garage a rating.
How to rate a garage
Once you have completed a garage visit, we will send you an email inviting you to rate your most recent garage visit from 1-5 stars and add a comment on how you experienced your garage visit overall. In the email, there is a direct link to the page where you can rate the garage and write your review. Once you have registered your review, Autobutler stores the review under your AB reference number and publishes the review.
You may also be contacted by Autobutler via telephone after your job has been completed at the garage, and in this connection may choose to allow Autobutler to provide a review of the garage according to your instructions.
When you write a review of a garage on Autobutler, it is published immediately – without changes.
How to edit or delete your review
If you want to change your review or delete it, you can do so at any time via your user profile.
Can the garages or Autobutler delete my review?
The garages cannot edit or delete reviews. However, Autobutler may ask you to edit your review if, for example, it violates our guidelines or contains illegal accusations. Autobutler may not modify a review without your consent, but may remove or suspend the review if the content does not comply with applicable laws and/or Autobutler’s guidelines.
What information is shared with the garages when I write a review?
The garage receives the following information when you submit a review:
1. AB reference number
2. Car model, make and year
3. The first name you entered on your user profile
4. First letter of the last name you entered on your user profile
5. Date and time of the assessment
6. Your overall rating (1 to 5 stars) in the category/categories you have chosen to fill in
7. Your comments
8. Any response from the garage
With the AB reference number, the garage can find your job, the specific job description, price quote, date of the garage visit and the garage’s invoice for the completed job, including the garage’s own customer information on you.
Why do you share the information and my review with the garage?
We share your review with the garage because we want to make sure that the garages provide the best possible service. Your assessment enables the garage to address your specific review, as well as continuously optimise and improve their service.
The garage can respond to your review. By giving the garage the opportunity to publish their version of the case, we ensure transparency for other car owners.
Autobutler actively uses the reviews in the quality assurance of garages. Therefore, the garages must have the opportunity to document what they have done in the specific cases, e.g. if you have made a negative review.
When can I not write a review?
You can’t write a review if you have a special relationship with the garage you are reviewing. You can’t write a review of a garage if you or your family are part of the ownership circle, if you work for the garage or if you are a competitor of the garage.
What information is published when I write a review?
When you write a review, everything you write in the comments field and your star ratings will be published via autobutler.co.uk, along with any response from the garage.
In addition, we publish:
1. Car model, make and year
2. The first name you entered on your user profile
3. First letter of the last name you entered on your user profile
4. Date and time of the review
5. Your overall rating (1 to 5 stars) in the category/categories you have chosen to fill in
6. Your comments
7. Any response from the garage.
How is the overall rating calculated?
Your rating is included in an average score for the garage, where the garage can achieve a score from 1.0-5.0. You also have the option of giving a specific rating on the price, location, work, service, dialogue and appearance, but only the overall rating is included in the garages’ overall average rating.
The garage’s overall rating is shown rounded to one decimal place. All ratings given for the garage are used to calculate the average, regardless of when the rating was given.
There is no weighting of the numbers, and there is no distinction between whether a garage received, e.g. 5 ratings or 100 ratings. The garage’s overall rating score, including the number of ratings the garage has received, is updated at least once a day.
If a garage has not received any ratings, it is marked as a "New partnership".
When, as a car owner, you need an overview of the garages on Autobutler, or you have received price quotes and need to choose the garage to repair or service your car, you have different sorting options available.
The quotes you see are an expression of the garages’ own data and prices and your choices – the garages’ contractual obligations to Autobutler have no influence on the ranking of the garages’ location or quotes.
Although garages at Autobutler pay, among other things, commission and subscription fees to be able to use the service, this does not affect the garages’ ranking or presentation on Autobutler when, as a car owner, you have asked for a quote. However, garages can purchase additional exposure that highlights the individual garage and its quote. If a garage has purchased exposure, we always indicate that it is an advertisement.
There may be situations where the garage is not displayed or included in the quotes you receive via Autobutler:
On the overview page, we show all the garages registered with Autobutler within a given radius from the city or postcode you have chosen. You can either click the city or enter the postcode where you are looking for a garage.
Default ranking order
On the search results page, you can use sorting options to change the ranking order of the garages displayed in the area you have specified. If you do not choose how the results should be sorted, you will see our standard sorting order, which ranks the garages as follows:
* Garages are displayed within a radius of 0-25 kilometres, if there are at least 4 garages in the area.
* If there are not at least 4 garages within a radius of 0-25 kilometres, the radius is extended until at least 4 garages are included in the search result.
* If there are more than 10 garages, the first 10 garages will appear in your search result. You can expand the number of garages displayed by clicking "next", entering the number of garages displayed per page or by clicking the relevant page number at the bottom of the overview page.
You can choose a specific distance within which you want to see garages at any time.
Stickers on the individual garages
The garages can be presented with stickers that appear as a small icon next to the individual garage:
Top Advertisement - Advertisement - Nearest - Best - Best rated - Fastest - Cheapest
In addition to stickers, the garages will also be presented with a logo, address, distance in kilometres, individual ratings and average scores, authorisations, chain affiliation, payment methods, opening hours and the possibility of a courtesy car, if the garage offers this.
Once you have received a quote on a job you created, you can see available quotes from garages that have chosen to bid on your job in your quote overview via your user profile on Autobutler.
In your quote overview, you can choose how quotes are to be sorted, and you can also use filtering options to see only the search results that meet your chosen preferences.
When you create your job, you will be asked to state which postcode you want to receive a quote near:
If you do not sort or filter your quotes, you will see quotes sorted by our standard prioritisation, which is as follows:
Stickers on the individual quotes
The garages can be presented with stickers that appear as a small icon next to the individual garage on the overview page with quotes:
*Top Advertisement - Advertisement - Best - Cheapest - Closest - Quickest - Best rated - Next free time slot - Previously used
In addition to stickers, the garages will also be presented with a logo, address, distance in kilometres, individual ratings and average scores, authorisations, chain affiliation, payment methods, opening hours and the possibility of a courtesy car, if the garage offers this. You can see the details in the individual quotes, total price including VAT, warranties and how long the quote is valid for.
The quote that is ranked as "best" of all quotes in the given radius weighted by; Price (50%), rating score (12.5%), number of ratings (12.5%), distance (15%) and next available time (10%).
Quotes are sorted by the total price, with the cheapest quote shown at the top.
Quotes are sorted by distance based on the postcode you entered, where the nearest quote is displayed at the top.
Quotes are sorted according to when the garage has stated its next available time slot. The garage which can perform the job the soonest is shown at the top.
You can specify which price range the quotes should be within.
Distance and postcode
You can change the postcode or extend the radius from which you receive quotes. You can select quotes within a radius of:
- 0-25 km
- 0-50 km
- 0-100 km
- 0-150 km
- The whole country
You can view quotes from garages that received a minimum rating of:
You can view quotes from garages that offer a free courtesy car or option of a courtesy car
Next free time slot
You can view quotes from garages that are able to receive your car within a certain time period:
- 1-2 business days
- 2-4 business days
- 4-7 business days
- 7+ business days
Autobutler is one of Europe’s largest online car repair marketplaces and offers car owners the opportunity to have their car repaired and serviced by over 2,000 approved garages in Denmark, Sweden, Germany, France and the United Kingdom.
Our mission is to ensure car owners transparency, high quality and low prices when the car needs to go to the garage. Over 1 million car owners have benefitted from this since 2010.