Autobutler is a market place for online quotes on service and car repairs

We help you get price quotes and compare prices for your next visit to the garage. To be able to receive price quotes, you must have a personal user profile at Autobutler. Once you have created your user profile and described the desired job, you will receive price quotes from garages in the postcode/area you have specified.

How it works

With your personal user profile, you can sign up to receive reminders of necessary repairs and services automatically. We will update you on your future garage needs and provide access to relevant price quotes and services on your car ownership, insurance and other benefits via email, text message and telephone.

Compare and choose the best quote
Once you have received your quotes, you can compare, among other things, price, content of the quote, location of the garage and customer ratings. Once you have compared your quotes, you can choose one and book a time when you would like to drop off your car at the garage.

If the garage confirms that they will be able to receive your car, we will remind you of your agreement via email, text message and telephone, as well as via your personal page on Autobutler. Autobutler is not a party to the agreement, but only an intermediary sharing information on the Service

Autobutler quality requirements
Autobutler has a number of quality requirements that all garages must live up to. That is your guarantee of a good garage experience and a good relationship between price and quality.

Read more about Autobutler quality requirements

Prices
Creating a user profile on Autobutler is free. Our business model is based on payment from the garages, which is settled directly between the garages and Autobutler.

  • The garages are charged a commission and/or subscription fee and other fees directly by Autobutler to use the service.
  • An Autobutler service fee may be added to quotes on Autobutler. This fee will always appear on your quote, and is always included in the total price. The service fee helps us keep our platform running, offer you support before, during and after the garage visit, and allows us to conduct ongoing quality assurance of the garages.
  • Your payment for the repair or service performed is made directly to the garage when you pick up your car.

Ratings and reviews of the garages

We have made it easy for you to read other car owners’ reviews of garages at Autobutler. We want to create transparency and trust in the garages, and therefore give car owners the opportunity to share their experiences of their most recent garage visits. Over 200,000 car owners have already rated the garages at Autobutler with up to 5 stars.

The garages know that car owners avoid garages with poor ratings. To ensure good reviews, the individual garages have a great interest in providing a good garage experience.

Who writes the garage reviews?
The reviews are written exclusively by car owners who had a garage visit brokered via Autobutler. Therefore, it is not possible to rate a garage without an actual transaction having taken place between the garage and the car owner.

When can I write a review?
To be able to rate a garage, you must have a user profile on Autobutler and order a service or a repair at a garage via Autobutler. You can write your review when the garage has reported the job as completed to Autobutler.

How do I get a user profile?
When you create a job via Autobutler, you are automatically prompted to create a user profile. You will be assigned an "AB reference number" when you create your job and user profile. The "AB reference number" is used by both Autobutler and the garage in connection with your job and use of the service.

Why do I need a user profile on Autobutler to write a review?
Reviews must be based on real experiences. Therefore, we require you to have a user profile and to have had a real buying or service experience with the garage before you can review the garage via Autobutler. With a user profile, it is also possible for Autobutler to get in touch with you if there is a problem that we can solve, and you have the opportunity to view and change your review.

What can I review?
You can rate the garage from 1-5 stars overall, and rate the specifics of the work – location – service – price – dialogue and appearance from 1-5 stars.
You can also write a comment along with your rating of your experience with the garage.

You are not obliged to give the garage a rating.

How to rate a garage
Once you have completed a garage visit, we will send you an email inviting you to rate your most recent garage visit from 1-5 stars and add a comment on how you experienced your garage visit overall. In the email, there is a direct link to the page where you can rate the garage and write your review. Once you have registered your review, Autobutler stores the review under your AB reference number and publishes the review.

You may also be contacted by Autobutler via telephone after your job has been completed at the garage, and in this connection may choose to allow Autobutler to provide a review of the garage according to your instructions.

When you write a review of a garage on Autobutler, it is published immediately – without changes.

How to edit or delete your review
If you want to change your review or delete it, you can do so at any time via your user profile.

Can the garages or Autobutler delete my review?
The garages cannot edit or delete reviews. However, Autobutler may ask you to edit your review if, for example, it violates our guidelines or contains illegal accusations. Autobutler may not modify a review without your consent, but may remove or suspend the review if the content does not comply with applicable laws and/or Autobutler’s guidelines.

What information is shared with the garages when I write a review?

The garage receives the following information when you submit a review:
1. AB reference number
2. Car model, make and year
3. The first name you entered on your user profile
4. First letter of the last name you entered on your user profile
5. Date and time of the assessment
6. Your overall rating (1 to 5 stars) in the category/categories you have chosen to fill in
7. Your comments
8. Any response from the garage

With the AB reference number, the garage can find your job, the specific job description, price quote, date of the garage visit and the garage’s invoice for the completed job, including the garage’s own customer information on you.

Why do you share the information and my review with the garage?
We share your review with the garage because we want to make sure that the garages provide the best possible service. Your assessment enables the garage to address your specific review, as well as continuously optimise and improve their service.

The garage can respond to your review. By giving the garage the opportunity to publish their version of the case, we ensure transparency for other car owners.

Autobutler actively uses the reviews in the quality assurance of garages. Therefore, the garages must have the opportunity to document what they have done in the specific cases, e.g. if you have made a negative review.

When can I not write a review?
You can’t write a review if you have a special relationship with the garage you are reviewing. You can’t write a review of a garage if you or your family are part of the ownership circle, if you work for the garage or if you are a competitor of the garage.

Where does the review appear?

We show selected reviews on autobutler.co.uk. By clicking the review, you can go to the garage’s profile page, where both your review and other car owners’ reviews are displayed.
Your review will be published on autobutler.co.uk under the individual garage’s profile page. You can easily find the garages’ profile pages and read other car owners’ reviews via: https://www.autobutler.co.uk/garages
In the quote overview, car owners who received price quotes for a job from garages via Autobutler can see how the garages have been reviewed by other car owners.
You can search garages in selected cities or postcodes. On the overview page of garages, under the individual garage you get access to read other car owners’ rating of the garage, just as you can see the garage’s overall rating score.
Autobutler may choose to publish your review in emails to other Autobutler users.
Your review can be displayed on a number of external sites such as Google, which automatically retrieves information from autobutler.co.uk. In addition, your review can be published on the garages’ own websites.
At any time, you can see which garages you have rated and how you have rated them by going to your personal profile page on Autobutler.

What information is published when I write a review?
When you write a review, everything you write in the comments field and your star ratings will be published via autobutler.co.uk, along with any response from the garage.

In addition, we publish:
1. Car model, make and year
2. The first name you entered on your user profile
3. First letter of the last name you entered on your user profile
4. Date and time of the review
5. Your overall rating (1 to 5 stars) in the category/categories you have chosen to fill in
6. Your comments
7. Any response from the garage.

How is the overall rating calculated?
Your rating is included in an average score for the garage, where the garage can achieve a score from 1.0-5.0. You also have the option of giving a specific rating on the price, location, work, service, dialogue and appearance, but only the overall rating is included in the garages’ overall average rating.

The garage’s overall rating is shown rounded to one decimal place. All ratings given for the garage are used to calculate the average, regardless of when the rating was given.

There is no weighting of the numbers, and there is no distinction between whether a garage received, e.g. 5 ratings or 100 ratings. The garage’s overall rating score, including the number of ratings the garage has received, is updated at least once a day.

If a garage has not received any ratings, it is marked as a "New partnership".

QUESTIONS AND ANSWERS

It is not allowed to write, or have others write, fake reviews. To write a review of a garage, you must therefore both have a user profile at Autobutler and have had a repair or service done at that garage. If you have a close affiliation with, work for or are a direct competitor of a garage, you cannot review the garage.
There are no financial benefits for users to review a garage, and Autobutler treats all garages and car owners equally in terms of rating. We do not offer any kind of incentives to give an assessment of the garages. Car owners or garages do not receive discounts or other types of rewards in connection with reviews. We send an email to all car owners to rate their garage experience and strive to be fair, neutral and objective in our wording and invitation process. The invitation to review the garages is sent automatically to all car owners without any kind of selection.
Autobutler has a responsibility to remove words or wording that could seriously damage someone’s reputation or inflict significant financial losses on a company. If your review or wording is illegal, harmful, hateful, discriminatory, defamatory or obscene, the garage may ask Autobutler to have the review deleted. We will not remove or edit your review as long as your wording does not violate applicable law. Nor do we remove or edit any responses to your review the garages might leave – unless the answer does not live up to the above, the garages’ commitment to Autobutler’s terms or applicable legislation
If a garage repeatedly receives poor reviews, Autobutler may choose to block that garage or end the partnership immediately.
A review is always owned by the person who wrote it. You can edit or delete your review at any time. You may be asked to document or confirm your review. You should therefore save any kind of documentation (e.g. receipts, emails and messages from the garage).
When writing about your experience with the garage, be aware that it will be published. Therefore, do not include sensitive or personal information. Such information includes names, telephone numbers, email addresses and similar information that can be used to track, identify, contact or impersonate another person.
We store and publish your review as long as you have a user profile at Autobutler. However, you can request that your review be deleted by contacting Autobutler at any time.
The reviews are written by car owners who have had a purchase or service experience with an Autobutler-mediated job at the rated garage. Immediately after a completed garage visit, all car owners are encouraged to write a review, as long as you have a user profile on Autobutler, comply with Autobutler’s terms of use and do not have a conflict of interest regarding the garage you are reviewing. Autobutler or the garages cannot screen or change the content of the reviews. All ratings are published without change. Ratings are user-generated content, which means they are owned by those who write them. It also means that only car owners can delete their reviews permanently.
Garages with an active subscription don’t pay anything to get reviews via Autobutler, or for the reviews to appear in Autobutler media, but garages can pay to have their reviews and rating score shown as a web widget integrated on the garage’s own channels.

Ranking of price quotes and garages

When, as a car owner, you need an overview of the garages on Autobutler, or you have received price quotes and need to choose the garage to repair or service your car, you have different sorting options available.

The quotes you see are an expression of the garages’ own data and prices and your choices – the garages’ contractual obligations to Autobutler have no influence on the ranking of the garages’ location or quotes.

Although garages at Autobutler pay, among other things, commission and subscription fees to be able to use the service, this does not affect the garages’ ranking or presentation on Autobutler when, as a car owner, you have asked for a quote. However, garages can purchase additional exposure that highlights the individual garage and its quote. If a garage has purchased exposure, we always indicate that it is an advertisement.

Is there situations where the quotes or garage is not displayed?

There may be situations where the garage is not displayed or included in the quotes you receive via Autobutler:

  • The garage has not sent a quote for a created job within five working days.
  • The garage breached its contractual obligations to Autobutler or otherwise failed to comply with applicable law.
  • The garage has opted out of a specific repair, service, product package, car make, or limited the geographical area in which they want to offer their services via Autobutler.

Display of garages on the overview page "Find a Garage"

On the overview page, we show all the garages registered with Autobutler within a given radius from the city or postcode you have chosen. You can either click the city or enter the postcode where you are looking for a garage.

Default ranking order
On the search results page, you can use sorting options to change the ranking order of the garages displayed in the area you have specified. If you do not choose how the results should be sorted, you will see our standard sorting order, which ranks the garages as follows:

  1. Up to 2 garages that have paid to have an ad at the top of the search results. It appears from a sticker on the garage(s) in question that their placement is a "Top Advertisement". There is no geographical restriction on when an ad for a garage can be displayed.
  2. Up to 3 garages that have paid to have an ad at the top of the search results. It appears from a sticker on the garage(s) in question that their location is an "Advertisement". This type of ad is only featured for garages with an address in your chosen postcode.
  3. The garages that are located closest to the postcode or city you have selected. The order, and the distance of the garages to your postcode, is defined based on the centre of the postcode or city you have chosen and the specific address of the garages.

Distance
* Garages are displayed within a radius of 0-25 kilometres, if there are at least 4 garages in the area.
* If there are not at least 4 garages within a radius of 0-25 kilometres, the radius is extended until at least 4 garages are included in the search result.
* If there are more than 10 garages, the first 10 garages will appear in your search result. You can expand the number of garages displayed by clicking "next", entering the number of garages displayed per page or by clicking the relevant page number at the bottom of the overview page.

You can choose a specific distance within which you want to see garages at any time.

Stickers on the individual garages
The garages can be presented with stickers that appear as a small icon next to the individual garage:

Top Advertisement - Advertisement - Nearest - Best - Best rated - Fastest - Cheapest

In addition to stickers, the garages will also be presented with a logo, address, distance in kilometres, individual ratings and average scores, authorisations, chain affiliation, payment methods, opening hours and the possibility of a courtesy car, if the garage offers this.

Your Sorting Options

Garages are sorted by distance in km, based on the postcode or city you have selected.
Garages are sorted according to the garages’ average rating to one decimal place (for example, 4.6 out of 5.0). If two garages have the same average rating, the garage with the most ratings will be ranked at the top. If a garage has not received any ratings, the garage will be displayed at the top with the sticker "New cooperation".
Garages are ranked according to when the garage has indicated their next available time slot. The garage with the fewest number of days to the next available time slot is ranked at the top.

Viewing quotes once you have created a job

Once you have received a quote on a job you created, you can see available quotes from garages that have chosen to bid on your job in your quote overview via your user profile on Autobutler.

In your quote overview, you can choose how quotes are to be sorted, and you can also use filtering options to see only the search results that meet your chosen preferences.

When you create your job, you will be asked to state which postcode you want to receive a quote near:

  • Quotes are displayed within a radius of 0-25 kilometres if there are at least 4 quotes from garages in the area.
  • If there are less than 4 quotes from garages within a radius of 0-25 kilometres, the radius is extended until you have obtained at least 4 quotes.
  • If there are more than 10 quotes, the first 10 quotes will be displayed in your quote overview. You can expand the number of quotes displayed by clicking "next", enter the number of quotes shown per page or by clicking the relevant page number at the bottom of the summary page.

If you do not sort or filter your quotes, you will see quotes sorted by our standard prioritisation, which is as follows:

  1. Up to two quotes from garages that have paid to get an ad at the top of the search results. It appears from a sticker on the quote(s) in question that their placement is a "Top Advertisement". There is no geographical restriction on when a top advertisement for a garage and its quote may appear.
  2. Up to 3 quotes from garages that have paid to get an ad at the top of the search results. It appears from a sticker on the quote(s) in question that their placement is an "Advertisement". Such ads are only highlighted for quotes from garages with an address in your chosen postcode.
  3. The quote that is ranked as "best" of all quotes in the given radius weighted by; Price (50%), rating score (12.5%), number of ratings (12.5%), distance (15%) and next available time (10%).
  4. The quote that is ranked as "cheapest" of all quotes in the given radius.
  5. The quote that is ranked as "closest" to all quotes within the given radius based on the postcode you have entered.
  6. The quote that is ranked as the quickest (quickest time for the garage to perform the job) of all quotes within the given radius.
  7. Quotes from the garage(s) you have previously used via Autobutler (if you have given the garage a rating score of at least 3.0).
  8. All other quotes within the given radius ranked by distance from the postcode you entered. The order, and the distance of the garages to your postcode is defined based on the centre of the postcode you have chosen and the specific address of the garages.
  9. If two quotes have the same average rating score, the same price or the same next available time slot, the quote from the nearest garage will be ranked at the top.

Stickers on the individual quotes
The garages can be presented with stickers that appear as a small icon next to the individual garage on the overview page with quotes:
*Top Advertisement - Advertisement - Best - Cheapest - Closest - Quickest - Best rated - Next free time slot - Previously used

In addition to stickers, the garages will also be presented with a logo, address, distance in kilometres, individual ratings and average scores, authorisations, chain affiliation, payment methods, opening hours and the possibility of a courtesy car, if the garage offers this. You can see the details in the individual quotes, total price including VAT, warranties and how long the quote is valid for.

Sorting options

Best
The quote that is ranked as "best" of all quotes in the given radius weighted by; Price (50%), rating score (12.5%), number of ratings (12.5%), distance (15%) and next available time (10%).

Cheapest
Quotes are sorted by the total price, with the cheapest quote shown at the top.

Closest
Quotes are sorted by distance based on the postcode you entered, where the nearest quote is displayed at the top.

Fastest
Quotes are sorted according to when the garage has stated its next available time slot. The garage which can perform the job the soonest is shown at the top.

Filtering options

Price
You can specify which price range the quotes should be within.

Distance and postcode
You can change the postcode or extend the radius from which you receive quotes. You can select quotes within a radius of:
- 0-25 km
- 0-50 km
- 0-100 km
- 0-150 km
- The whole country

Ratings
You can view quotes from garages that received a minimum rating of:
- 3.5
- 4.0
- 4.5
- 5.0

Courtesy car
You can view quotes from garages that offer a free courtesy car or option of a courtesy car

Next free time slot
You can view quotes from garages that are able to receive your car within a certain time period:
- 1-2 business days
- 2-4 business days
- 4-7 business days
- 7+ business days

Autobutler in brief

Autobutler is one of Europe’s largest online car repair marketplaces and offers car owners the opportunity to have their car repaired and serviced by over 2,000 approved garages in Denmark, Sweden, Germany, France and the United Kingdom.

Our mission is to ensure car owners transparency, high quality and low prices when the car needs to go to the garage. Over 1 million car owners have benefitted from this since 2010.